Data Deletion Instructions

Your Right to Data Deletion: You have the right to request the deletion of your personal data from our systems. This page provides clear instructions on how to exercise this right.

What Data Can Be Deleted

You can request deletion of the following types of personal data:

Account information (name, email, phone number)
Contact form submissions
Demo request information
Marketing communication preferences
Website usage data linked to your identity
Any other personal information you've provided

How to Request Data Deletion

Method 1: Email Request (Recommended)

Send an email to our privacy team with the following information:

To: privacy@helpingcloud.com

Subject: Data Deletion Request

Required Information:

Your full name
Email address associated with your account
Clear statement requesting data deletion
Reason for deletion (optional but helpful)

Method 2: Contact Form

Use our contact form and select "Data Deletion Request" as the subject:

Go to Contact Form

Method 3: Phone Request

Call our privacy team directly:

Phone: [Your Phone Number]

Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Please have your email address ready for verification.

What Happens After Your Request

Confirmation Received

You'll receive an email confirmation within 24 hours acknowledging your request.

Identity Verification

We may request additional verification to ensure the request is legitimate and protect your privacy.

Data Processing

Your data will be permanently deleted from our systems within 30 days of verification.

Completion Notification

You'll receive a final confirmation email once your data has been successfully deleted.

Important Information

Data Retention Requirements

Some data may be retained for legal or regulatory purposes, such as:

Financial records for tax purposes
Legal compliance requirements
Fraud prevention and security

Permanent Deletion

Once your data is deleted, it cannot be recovered. Please ensure you have backed up any important information before requesting deletion.

Third-Party Services

If you've used our services through third-party platforms (like social media), you may need to request deletion from those platforms separately.

Frequently Asked Questions

How long does the deletion process take?

We process deletion requests within 30 days of receiving and verifying your request.

Can I cancel my deletion request?

Yes, you can cancel your request within 7 days of submission by contacting us with the same email address.

Will I lose access to my account immediately?

Account access will be suspended once the deletion process begins, but you'll be notified before this happens.

What if I have an active subscription?

If you have an active subscription, we'll process the deletion after your subscription period ends, unless you specifically request immediate deletion.

Can I request partial deletion of my data?

Yes, you can request deletion of specific data types. Please specify which data you want deleted in your request.

Contact Information

For any questions about data deletion or to submit your request:

Email: privacy@helpingcloud.com